County Officials Certificate Training Program

Below is a list of COCTP Choice Electives that are available through your k@te account. These classes will count for COCTP Choice Elective or recertification credit. 

Communications

Course Title	Credits
Communicating about Culturally Sensitive Issues	1
Communicating with Confidence	1
Communication Skills	4
Public Relations: Communication with the Public	4
Writing in Plain English	2

Customer Service

Course Title	Credits
Business Etiquette: Phone, Email, and Text	1
Customer Services	4
Customer Service Leadership	1
Customer Service: Handling Abusive Customers	1
Using Customer Surveys to Improve Service	1

Human Resources

Course Title	Credits
Human Resources: Building a Performance Management System	1
Human Resources - Part 1	4
Human Resources - Part 2	5
Interviewing Techniques	1
Performance Management: Conducting Performance Reviews	1
Preventing Harassment in the Workplace	1
Strategic Human Resources	1
Working with Difficult People	2

Leadership & Management

Course Title	Credits
Building High-Performance Teams	2
Coaching and Developing Employees	1
Common Meeting Problems	1
Creating a Positive and Healthy Work Environment	1
Delivering Bad News Effectively	1
Delivering Bad News to a Customer	1
Having Difficult Conversations	1
Inclusive Leadership	1
Inspirational Leadership	3
Lead Like a Boss	1
Leadership Strategies for Women	1
Leading without Formal Authority	1
Managing a Multigenerational Workforce	1
Managing for Results	1
Organizational Culture	1
Practicing Fairness as a Manager	1
Strategic Planning Foundations	1
Transformational Leadership	1

Personal Development

Course Title	Credits
Being Your Own Fierce Self-Advocate	1
Conflict Management & Resolution Skills	4.5
Developing Your Professional Image	1
Discovering Your Strengths	1
Improving Your Focus	1
Managing Anxiety in the Workplace	1
Managing Depression in the Workplace	1
Managing Stress for Positive Change	1
Mental Health in the Workplace	4
Performing Under Pressure	1
Personal Effectiveness Tips	2.5
Thriving @ Work: Leveraging the Connection between Well-Being and Productivity	1
Time Management Fundamentals	3
Time Management: Working from Home	1

Technical

Course Title	Credits
Creating Accessible PDFs	5
Learning Android Security	1
Learning Computer Security and Internet Safety	1
Learning Excel 2019	1
Learning iPhone and iPad Security	2
Learning Zoom	1
Outlook 2019 Essential Training	2