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County Administrative Professional Certificate

Maximize your potential. Learn at your pace.
The County Administrative Professional Certificate is designed for individuals who want to develop skills for a variety of administrative job functions or professional growth in county government offices. 
 
Participants earn this certificate upon completion of the required sixteen (16) courses for a total of seventeen (17) credits. The program consists of a variety of topics related to technology, communication, and interpersonal skills. 
 
This certification program is 100% online
 
There is a $100 enrollment fee. It is open to everyone, but it is geared toward those who directly deal with customers and those whose primary job functions are administrative in nature. 
 
For more information, contact us: ctas.support@tennessee.edu or (615) 532-3555. 
 
All courses are required for completing this program. Register now in k@te.
Course Name Credits
1. Customer Service Foundations 1.5
2. Working with Upset Customers 1
3. Effective Listening 1
4. Communication Foundations 1.5
5. Phone-Based Customer Service 1
6. Writing Customer Service Emails 1
7. Learning Excel 2016 1
8. Learning Word 2016 1
9. Learning Outlook 2016 1
10. Leading Yourself 1
11. Decision Making 1
12. Efficient Time Management 2
13. Interpersonal Communication 1
14. Unconscious Bias 0.5
15. Communicating Across Cultures 0.5
16. Introduction to County Government 1