Below is a list of new LinkedIn Learning online classes that are available through your k@te account. These classes will count for elective or recertification credit. The list contains the name of the class, number of credits available for each class, and a description of the class.
We will be adding to the list of classes weekly so be sure to check back regularly to see what has been added.
Please remember you will only receive credit for completing classes in k@te one time. Classes may be listed twice on the transcript, we appreciate your patience while we work to get this issue corrected.
LinkedIn Learning Online Classes Now Available
Are you prepared to advocate for yourself at work, or are you unsure how to seize opportunities and overcome challenges? In this course Selena Rezvani gets you equipped and ready to be your own self-advocate. Learn how to amplify your voice by being prepared for obvious and less obvious scenarios. Discover how to recognize opportunities to back yourself. Find out how to rebalance the dynamics of a conversation when you are being demeaned or diminished. Selena shares how you can get the respect you deserve while maintaining a reputation as a positive team player. She provides techniques you can use to make your strengths visible, ensure your credibility is known, and ultimately reduce blockers to your success.
Phone, email, or text? Learn what communication method to use when. Suzanna Kaye starts with email, explaining everything from setting up signatures to striking the right tone. She also explains how to best use autoresponders, acknowledge receipt of an email, and follow up on unanswered email. The lessons help viewers evaluate their own email communications, ensuring that the recipients won't misinterpret them in any way. Next up is text etiquette, including what and what not to say in a text message. Suzanna then looks at common business communications like letters, requests for payment, and thank-yous, and how to make action items communicate the right level of urgency. Finally, the course covers phone etiquette, including proper greetings, voicemails, out-of-office messages, and essential phone behavior.
Harness the power of coaching in the workplace. Learn how to shift from a command-and-control style of management to a manager-as-coach style of leadership to transform employee engagement and bottom-line results. Join leadership and negotiation coach Lisa Gates, as she explains how to establish a coaching relationship with your reports. Lisa shows how skills like open-ended question asking, listening, challenging for growth, and accountability can increase your employees' autonomy and problem-solving capacities. The course includes assessments, exercises, and tools to help your team capture goals, map a career trajectory, and accelerate growth, along with sample coaching conversations help you see these tips in practice and understand their potential impact on your people, productivity, and results.
Are your meetings ineffective? Are you finding that you run out of time without completing the agenda? Do attendees seem dissatisfied or bored? Trainer Chris Croft outlines the top 10 meeting problems and explains how to manage each one. He covers meetings that aren't necessary; noises and other distractions that throw meetings off track; attendees showing up late; disruptive behavior; lack of focus; meetings that take too long; lack of progress; and lack of participation. Plus, get tips for eliminating some of the most common technology issues that occur during virtual meetings.
Discussions about cultural differences can be uncomfortable. They take courage. In this course, business communication professor Daisy Lovelace shares principles and strategies that can help you have more productive, meaningful conversations on topics related to diversity. Daisy helps you understand that everyone has a unique lens based on their experiences, and that understanding and appreciating that difference is the first step in being able to discuss sensitive topics. She also outlines a number of techniques to help you navigate these difficult conversations.
Most people are afraid of speaking in public, but effective oral communication is a key skill in business. Jeff Ansell provides simple communication tools, strategies, and tips that are easy to use and produce immediate results. He'll help you sound more confident, use body and language to better express ideas, and overcome anxiety. In the last chapter of the course, all these concepts are brought together in two real-world coaching exercises that will help you see the techniques in action.
Toxic workplaces cost organizations money in the form of lost productivity, poor employee health, and, in extreme cases, lawsuits. HR consultant Catherine Mattice Zundel explains how companies that invest in a positive workplace can see an amazing return on their investment. If you have a negative workplace, you can turn it around by creating a vision for change—and a positive culture committee to help you deliver a new culture to your workforce. Catherine provides insight into conducting surveys and updating your performance management system, and offers tools such as a sample strategic plan and an exercise for creating core values.
Customer service leadership is an exciting responsibility—and it's never been more important. Fast-evolving customer expectations, emerging service channels, and the multifaceted nature of delivering service are just a few of the challenges customer service teams face. Learn to lead with intention, and set a direction that is right for your customers, employees, and organization. This practical course covers how to align customer service with company goals, identify and meet customer expectations, cultivate an engaged team, and get the support and resources you need. Whether your approach involves in-person services, contact centers, social media, self-service, or any combination, this course is designed to get you up to speed fast on the factors essential for success.
What is the best way to handle a customer who steps into dangerous territory? What strategies will help diffuse and refocus a bad interaction, and when is it appropriate to walk away? In this course, join customer service expert David Brownlee—the author of Rock Star Customer Service—as he shares real-life examples and actionable steps that can help you confidently handle abusive customers in a variety of contexts. Upon wrapping up this course, you'll have the knowledge you need to formulate a plan of action and navigate difficult customer service interactions with poise and professionalism.
Nearly every customer service professional has encountered a livid customer. These individuals may yell, curse, or forcefully disagree with a policy that you must enforce, but can't control. Such situations are unquestionably tough, but—with the right approach—you can consistently de-escalate the tension. In this course, instructor Myra Golden shares strategies for defusing intense situations, providing practical approaches that can help you calm angry customers. Myra goes over what often causes situations to escalate, and shares practical steps you can take to prevent an escalation. She also provides tips that can help you reframe conversations, manage expectations, handle customers who ask for your supervisor, and more.
Delivering bad news is one of the most common derailers for managers and leaders. But while you can't completely avoid bad news, you can control how you deliver it. By bolstering this key leadership skill, you can confidently communicate bad news with tact, skill, and candor, achieving the best possible result in a tricky situation. In this course, organizational psychologist and executive coach Gemma Roberts explains how to prepare to deliver bad news, manage the meeting itself, and then follow up to ensure clarity and next steps.
Customer service is about providing the best experience to a customer—yet, a lot of the time customer service reps find that their hands are tied, and that what the customer wants is not something the rep can deliver. How can CSRs work to keep the relationship with the company strong and intact? This course outlines a simple four-step approach that can be used in variety of customer service settings. Learn about communication styles, methods, and approaches that can be applied to challenging situations like delivering bad news, handling concerns, and more.
For new graduates transitioning from school to the world of work, creating a professional image isn't always intuitive. In this course, executive coach and organizational psychologist Gemma Leigh Roberts provides tips and guidance that can help you successfully navigate the start of your professional career. Gemma highlights the main differences between campus life and being part of the workforce, and explains how to develop the right mindset for dealing with workplace challenges and getting ahead in your career. Plus, she shares tips for acclimating to a new workplace, and discusses how to create a career strategy that sets you up for success, focusing on your vision, mission, goals, and targets.
Understanding what you do best is essential to succeeding professionally. But often we are unclear on our own strengths. Join leadership expert Dave Crenshaw on a journey of self-discovery, as he walks you through a simple framework to identify your strengths. Discover your natural gifts, your passions, your skills, and your greatest abilities. Dave shares specific exercises to help you pinpoint what you should focus on doing (and what you should avoid) to develop your strengths and increase your value as an employee. The exercises can also help you clarify if your current job is a fit and what you can do to address a mismatch.
Listening is a critical competency, whether you are interviewing for your first job or leading a Fortune 500 company. Surprisingly, relatively few working professionals have ever had any formal training in how to listen effectively. In this course, communications experts Tatiana Kolovou and Brenda Bailey-Hughes show how to assess your current listening skills, understand the challenges to effective listening (such as distractions!), and develop behaviors that will allow you to become a better listener—and a better colleague, mentor, and friend.
Conflict is inevitable—in work and in life. Managers must address performance issues, and colleagues with competing priorities must figure out how to work together. These situations call for having difficult conversations. In this course, Marlene Chism explains how to have difficult conversations, build your communication skills, and improve your relationships, teamwork, and business performance. She explains how to identify underlying differences in work styles, goals, and power dynamics and change the way you view conflict. She provides a model to move the conversation in a positive direction and to determine next steps. Plus, learn how to check for resistance with a single useful phrase.
An effective performance management system drives employee performance and behavior in the right direction. It's more than a series of forms; it comes from the top and is tied to company culture and values. Learn how to build an effective performance management system that drives your organization's success in this course with Catherine Mattice Zundel. Discover a simple model for setting expectations, appraising performance, coaching employees, and documenting disciplinary measures. Discover how to involve leaders and managers in the program, and tie it back to the organization's vision, mission, and core values. Catherine also reviews other important best practices, such as continuous coaching and feedback, and the importance of documentation.
In our hectic world, time management alone doesn't cut it. To truly increase your efficiency, it's crucial that you improve your focus as well as tend to your calendar. In this course, productivity expert and best-selling author Dave Crenshaw helps you develop the survival skills to both avoid daily distractions and stay focused on what's most valuable. Curate your digital and physical space to strengthen concentration, discover ways to keep your mind on task, and protect your relationships—both at work and at home—by focusing on what's most important.
Join global workforce management expert Dr. Shirley Davis as she shares how to create and lead an organization that leverages the diverse talents of all contributors. Dr. Davis reveals the benefits of inclusive leadership, including the positive impacts it can have on employee engagement, innovation, and creativity. She then outlines a best practice framework for developing inclusive leaders in an organization, and shares tips for avoiding common leadership pitfalls. Upon wrapping up this course, you'll be equipped with practical strategies you can use to cultivate a more inclusive workforce.
Successful hiring means successful interviewing. The right techniques can attract the best talent—while eliminating bias and emotion from the process. With a new generation of candidates on the horizon, it’s a great time to refresh your interview skills. In this course, expert recruiter Barbara Bruno highlights practical strategies for planning and conducting job interviews. Barbara explains how to determine the purpose of the interview, set interview expectations up front, and ask effective questions. She also teaches you how to conduct different types of interviews—including screening, courtesy, and panel interviews—and evaluate and select the best candidate. Plus, learn how to improve the candidate’s experience, stay in touch with new hires, and connect and network with future talent.
Countless sources have documented the difficulties women face in reaching the top tiers of today's businesses. Women leaders face different expectations, norms, and realities—and are paid and promoted less. Creating an environment of inclusive excellence, where both women and men can thrive, takes the right skills and strategy. This course is for anyone who wants to build a more equitable and collaborative culture at their organization, including women leaders and the men who work with them. Business professors, colleagues, and coaches Daisy L. Lovelace and Carolyn Goerner discuss the common challenges that women in leadership face—including gender bias, communication barriers, and imposter syndrome—and introduce strategies to overcome them. Plus, get tips for championing women's leadership and becoming a strong ally.
Leadership isn't just a skill for managers. Demonstrating leadership is important for employees at every level of an organization. There are opportunities to lead every day, whether you hold a formal leadership position or not. In this course, leadership and personal development experts Lisa Earle McLeod and Elizabeth McLeod outline how individual contributors or SMEs can exhibit leadership by influencing, inspiring, mentoring, and motivating others. They also help you overcome unique challenges such as how to communicate when you think your boss or team is headed in the wrong direction.
Keep the critical data on your smartphone or tablet safe and secure. Follow along with Dan Gookin as he demystifies common security terms and concepts for Android users, goes over security risks, and discusses what to do when a device is lost or stolen. Dan explains how to protect passwords on a device, back up your data, disable photo uploads, and protect devices from malware. Plus, he shares how to keep online accounts safe with strong passwords and other measures.
Learn how to safeguard your computer, keep your digital data secure, and protect your privacy online. This beginner's guide to cybersecurity, concentrating on Windows, will help you prevent malware, viruses, and security breaches on your computer and your network. First, instructor Jess Stratton guides you through securing your computer or laptop—using built-in tools such as Windows Defender, firewalls, and encryption—and protecting your wireless network. Then, see how to adjust privacy and security settings in your web browser, avoid phishing scams, use public Wi-Fi safely, and enable two-step verification for more secure logins. Finally, learn how to bolster your online privacy and protect friends and family by obscuring sensitive information in photos and emails. By the end of this course, you'll know how to secure your computer and keep your information safe online.
Microsoft Excel puts a wealth of functionality at your fingertips. This course was designed to focus on the most essential of these functions, covering the features and capabilities that brand-new users need to get going with the 2019 version of Excel. Instructor David Rivers covers creating and opening workbooks, entering text and numbers, working with formulas, basic formatting, inserting charts, and sharing and printing workbooks. Upon wrapping up this course, you'll have the skills you need to start building easy-to-use, accurate spreadsheets with this hugely popular program.
In a mobile world, security is more important than ever. Learn to keep your iPhone and iPad—and your data—safe and secure. In this course, staff instructor Nick Brazzi demystifies security concepts and shows how to enable helpful features, so that iOS 11 users can mitigate the most common security and privacy risks. Discover how to create stronger passwords, secure location and backup data, protect yourself from malware, avoid scams, and locate and disable devices when they are lost or stolen.
Collaborate more seamlessly using Zoom, the popular video conferencing tool. In this course, staff instructor Garrick Chow shows how to schedule, moderate, and participate in Zoom meetings. Garrick begins by showing how to set up your Zoom account and adjust audio and video settings. Next, he walks through joining and participating in meetings scheduled by others. Garrick covers how to use a variety of options during meetings such as adjusting views, muting your microphone, turning your video camera on and off, and sharing your screen. Finally, Garrick demonstrates how to host your own Zoom meetings, from scheduling and adjusting moderator settings to recording meetings.
The workforce is more diverse than ever, especially when it comes to age. Getting multiple generations to work together effectively is critical for business success. In this course, leadership expert Roberta Matuson helps managers gain an understanding of the complexity of leading a workgroup comprised of four or even five generations: traditionalists, baby boomers, Gen Xers, millennials, and Gen Zers. She explains the differences in the cultures in which each generation was raised, and what you can do when managing an employee young enough to be your child and old enough to be your parent. Plus, learn how to leverage each generation's unique strengths.
Depression has the curious ability to drain the color out of life, turning even the most mundane tasks into challenges. When even getting out of bed is difficult, how are you supposed to manage when you arrive at the office? While no amount of grit can make this condition disappear, there are simple strategies that you can employ to make it through the bad days—and even improve your well-being and productivity in the process. In this course, join Dr. Srini Pillay, a certified master executive coach and part-time assistant professor of psychiatry at Harvard Medical School, as he shares practical techniques that can help individuals dealing with depression approach their work more effectively and reach out for the support they need. Learn how to better manage your mood and fatigue, broach the subject of depression with coworkers, manage and lead others when you're depressed, and more. Note: This course is intended to provide a general overview of mental health issues in the workplace, as well as general wellness tips that may be helpful to employees. This course should not be viewed as providing any diagnosis, or treatment advice for depression or any other medical condition. Any individual with depression or questions about their medical condition should consult their personal healthcare professional.
To be a high-performing manager, you need an advanced understanding of the principles of great leadership. In this course, author and business coach Dr. Todd Dewett shares the secrets businesses large and small use to manage teams, achieve precise results, and intelligently execute business strategies. He focuses on three key areas: motivation, positive change, and decision making. Discover how to shift your mindset, create a culture of motivation and accountability, make decisions that matter, and maintain excellence over time.
In the workplace, stress is often viewed in purely negative terms. It's seen as a response that should simply be minimized or pushed aside; however, it's possible to use stress to fuel positive change. In this course, join instructor Heidi Hanna, PhD as she discusses what stress is, exactly; how you can train yourself to use stress in more effective ways; and what managers can do to reduce employee stress when an organization experiences difficult times. She covers how individuals can use stress for good by assessing and adjusting it, as well as what you-as a manager-can do to create an environment and communication style that helps connect employees to the bigger picture.
An organization's culture is evidenced in its values, policies, attitudes, structures, and beliefs. It is a tangible asset that impacts morale and company performance, and it can be built, nurtured, and changed. In this course, leadership speaker and consultant Sara Canaday defines organizational culture and explores the different types of cultures prevalent today. She provides clear strategies for young companies to develop a healthy culture from the beginning. For established, merged, or stagnant companies, Sara introduces tools and practices required to successfully assess, refine, and change an existing culture. Plus, she highlights the leader's pivotal role in shaping and managing culture.
Microsoft Outlook—one of the most widely used email and calendaring apps in the world—boasts tools that can help you work smarter and collaborate more effectively. In this course, follow along with Jess Stratton as she shows how to set up and manage your email and calendars in Outlook 2019. Jess begins by familiarizing you with the interface and explaining how to add Exchange and IMAP accounts. She then shares practical strategies and tips that can help you efficiently read, organize, and send mail; add delegates who can act on your behalf; stay on schedule with the calendar; create and assign tasks; and work with Outlook data.
Pressure is an inevitable part of work and our daily lives. Those who are able to maintain their cool in challenging, high-pressure situations—or even thrive—put themselves in a better position to succeed. In this course, learn how to identify pressure situations and tackle them with confidence. Instructor Eddie Davila helps you identify your unique pressure points, and explains how to approach them through preparation and planning, as well as what to do when the big moment arrives.
What is the role of a manager in developing a fair work environment? It's important to understand how employees perceive the fairness of their leaders. Having a reputation for fairness will help your career, but it will also help you get the best performance from your reports. In this course, workplace expert Catherine Mattice outlines the four different types of fairness-distributive, procedural, informational and interactional-and provides techniques that managers can use to make fair decisions and overcome challenges from employees.
Harassment is still pervasive in many workplaces—despite the fact that nearly every organization has an anti-harassment policy in place and offers related training. How can HR leaders—and leaders in general—proactively create safe and healthy workplaces? What are the standards required? In this course, Catherine Mattice Zundel explains how to approach this critical topic so that real, positive change can occur at your organization. Catherine dives into the realities of harassment, defining what it actually is and why many targets choose not to report it. Discover how to help prevent harassment by placing a greater focus on culture in conjunction with policy and training. In addition, learn tips that can help you talk openly about behaviors so that you don't cross boundaries.
Join executive leadership consultant and coach Mike Figliuolo as he reveals how to implement a strategic planning process in your organization—a process that can be repeated yearly and ensures you get input from all relevant stakeholders. In this course, Mike shows you how to establish and articulate your organization's core competencies, vision, mission, and strategic filters. Using these criteria, he shows how to prioritize competing initiatives, how to allocate resources to best support those initiatives, and how all of these factors combine to create a compelling strategic plan.
Live a life filled with less stress, greater well-being, and enhanced productivity by learning how to make transformational changes. Continue your Thrive journey and discover how to go from coping and surviving to actually thriving. In this course, Arianna Huffington and Joey Hubbard—the director of trainings at Thrive Global—discuss how well-being can contribute to your productivity and success at work.
Effective time management is an indispensable skill. Best-selling author and business coach Dave Crenshaw lays the theoretical and practical foundations for managing your time and becoming more productive.
Working from home is a wonderful opportunity, but time management can be a challenge. With so many demands on your time and attention, it's a tricky balancing act to stay productive. how to set up a dedicated workspace for maximum productivity, including tips on setting up your computer to ensure you stay focused. Then Dave walks through how to craft your daily schedule for peak productivity and plan meaningful breaks to avoid burnout. He explains how to collaborate with remote coworkers, including how to use virtual meetings productively. Finally, Dave offers advice for working parents and other caregivers who might be balancing professional and personal responsibilities in the home.
Inspirational leaders can create transformation within themselves and their teams, in the form of pursuing services and missions that matter. This course is designed to help leaders create cultures of innovation, engagement, and growth. Leadership expert Henna Inam shares specific practices any leader, or aspiring leader, can leverage to discover values, identify a purpose, and define a vision. Learn how to lead with integrity and empower others to be their best.
In every workplace, you're likely to perceive some colleagues are being more difficult to work with than others. Before you rush to judgment, you should determine if and how you might be contributing to the situation. (After all, it's entirely possible that you're the problem.) If you've determined that the problem isn't you, then this course can help. In this course, Chris Croft shares methods for recognizing the characteristics of some of the most common types of difficult people and gives you strategies for dealing with these individuals more effectively. Chris provides practical techniques for dealing with a variety of different behaviors, including negativity, aggression, childishness, and selfishness. Plus, he explains how to overcome your own negative thinking, and get the best from a difficult boss.
More than any other topic, frontline employees ask for advice on how to serve angry and upset customers. This course will reveal proven techniques for effectively neutralizing negative situations. Customer service expert Jeff Toister also shares specific actions employees can take before and after encounters with upset customers that will reduce the likelihood of problems occurring in the future.
Customer surveys are rich sources of information and essential guides to areas where customer service teams can improve their focus. In this course, Jeff Toister provides step-by-step instructions for designing and implementing effective surveys and analyzing the results. He'll give you tips on increasing response rates, writing effective questions, and turning the data into actions that can improve service quality.